West Berkshire Community Hospital

West Berkshire Community Hospital 2024-05-14 Person 5 5 0

Very kind caring staff

A cuppa

West Berkshire Community Hospital 2024-05-14 Person 5 5 0

We came to the WBCH on a Saturday afternoon and the staff were friendly, helpful and diagnosed the problem and referred us to Royal Berkshire Hospital in Reading. We were very grateful for the service, assistance and treatment we received, which was of a high standard.

Nothing

West Berkshire Community Hospital 2024-05-13 Person 5 5 0

The phlebotomist was friendly and helpful, and I honestly barely felt the needle go in!

It would have been helpful if the reception clerk could have told me that we were running late, and approximately by how much. They clearly needed another phlebotomist to cope with the volume of patients - I think there were only two - but you can't really do better until you are properly resourced, and that's not your fault!

West Berkshire Community Hospital 2024-05-13 Person 5 5 0

[name removed] was excellent with my daughter (the patient) and myself, answered all questions and was very clear about what is required, why, and what the next steps are. Very good.

More staff on the reception desk, a queue formed whilst the gent was dealing with a patient phone call.

West Berkshire Community Hospital 2024-05-13 Person 5 5 0

Very courteous and clearly explained info and advice

Nothing

West Berkshire Community Hospital 2024-05-13 Person 4 5 0

Nurses were nice that looked after me, looking forward to go home

Nicer food and maybe more cakes and biscuits

West Berkshire Community Hospital 2024-05-13 Person 5 5 0

Always receive an efficient & quick service at West Berks.

Lead time for urgent bloods was too long.

West Berkshire Community Hospital 2024-05-12 Person 5 5 0

It was efficient, friendly and easy to access

Nothing - apart from it is far too long to wait to get an actual appointment

West Berkshire Community Hospital 2024-05-11 Person 5 5 0

My physiotherapist took the time to listen to my concerns. He gave me a variety of exercises to carry out at home to help with my condition. He showed me how to do these exercises correctly. He forwarded me on to MSK for further investigations.

West Berkshire Community Hospital 2024-05-11 Person 5 5 0

Due to the black foot, obvious this was a sprained ankle. The physio examined it and gave me some exercises to ensure I got some flexibilty

Due to NHS curr backs, ther is absolutey no option to get an x-ray.... there could have been a cracked bone but withuot an x-ray, a diaganosis is not 100% accurate.